Refund & Cancellation Policy

Last updated: 16 August 2026

Order problems

If your order is not supplied, cannot be accessed as described, or materially differs from the listing, open a support ticket with your order ID as soon as possible. KACHED will investigate the issue and provide an appropriate remedy where required.

Change-of-mind cancellation

Cancellation rights depend on the nature of what is supplied and when supply begins. Where the law allows cancellation rights to be lost after immediate supply of digital content, KACHED will obtain the required express consent and acknowledgement before supply begins. This policy does not remove rights that cannot legally be waived.

Duplicate or incorrect charges

Contact support promptly if you believe you were charged more than once or charged an incorrect amount.

Unauthorised payments

If you believe a payment was unauthorised, contact your payment provider and KACHED Support promptly so the order can be reviewed.

How to request help

Open a KACHED support ticket and include your order ID, the email used for the order, and a clear description of the problem. Do not post passwords or sensitive payment information in tickets.